Privacy & Security

As a business to business provider of products and services, personal information collected and maintained by Wholesalepak generally comprises of:

• Customer name, address, contact details (including phone, fax and e-mail) and trade references;
• Names and addresses of the directors, proprietors and owners of corporate customers and any personal guarantors, which is collected as a part of our credit application processes;
• Customer credit card details;
• Reports from credit reporting agencies.

This personal information is collected for the purposes of establishing a relationship with our customers, performing the necessary credit checks in accordance with our credit application processes, providing and marketing our goods and services to customers and receiving payment for the same.

Use and Disclosure of personal information

Personal information is used by Wholesalepak for its legitimate business purposes, as disclosed at the time of collection. It is also used for ancillary purposes such as locating and identifying you and for servicing our relationship with you.

Your contact details may also be used by us for the purposes of sending marketing correspondence to you. You may make a request to us not to receive direct marketing communications.

Wholesalepak undertakes not to sell, rent or trade personal information. We will not disclose personal information to third parties for them to market goods and services to you. We will not otherwise use or disclose your personal information unless the use or disclosure is authorised under the National Privacy Principles. Some examples of where use or disclosure is authorised under the National Privacy Principles are:

• where the use or disclosure is required or authorised by or under law;
• use or disclosure is necessary to prevent a threat to life, health or safety;
• use or disclosure is necessary to investigate suspected unlawful activity, to prevent or detect a criminal offence or seriously improper conduct;
• use or disclosure is reasonably necessary for the conduct of or preparation for court proceedings; or
• you have consented, either expressly or impliedly, to our disclosing the information about you.

As with most business organisations, Wholesalepak relies on third party suppliers (agents) to conduct specialised activities such as mail-outs and the dispatch of Internet messages. These agents act on behalf of Wholesalepak and do not facilitate their own commercial agendas whilst processing your personal information. While personal information may be provided to these agents to enable them to perform their agreed tasks, such information remains the property of Wholesalepak at all times and the agent organisations involved may not use or disclose it for their own purposes.